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Cloud support Engineer

We are hoping to contract a Cloud Support Engineer who is a specialist in investigating, brisk student, energetic, profoundly energetic and offers amazing help understanding while at the same time making endeavor clients fruitful with their open source mists. Right now, engineer will communicate with sysadmin/DevOps designers of the client and help them settle issues emerging in their OpenStack/Kubernetes condition. This job includes consistent learning and honing of OpenStack/Kubernetes aptitudes. As a Cloud Support Engineer, you will be liable for specialized help and interview for Platform9's developing client base. This job reports into our Sr. Supervisor of Customer Success.

Duties: 


  • Comprehend, investigate and resolve all client use cases and prerequisites 
  • Screen client organizations and proactively distinguish and report issues 
  • Imitate client situations in a neighborhood lab while distinguishing and submitting bugs 
  • Address client assistance questions and react with arrangements in a convenient way while meeting SLA's 
  • Speak to the voice of our clients inside to the Platform9 item and advancement group and help impact item guide 
  • Work intimately with building groups to examine client issues, include upgrades, bug fixes and include designing to take an interest in webex investigating meetings varying 
  • Assemble instruments and administrations that empower estimation of our client care process and improve Customer Success 
  • Add to documentation (KB's, SOPs, runbooks) around investigating and highlight subtleties 
  • Impart best practices, reference structures and other preparing material to clients 


As a key colleague, will have the open door for specialized development and to make a noteworthy commitment to the development of big business open it help desk jobs source mists over the globe. Aside from offering help to clients, the job includes making and keeping up computerization frameworks which help lessen human contribution in settling occurrences.

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